We hope that you wont need to read this, but if you have a part that seems to have failed and you believe its due to a manufacture defect, then read through the following to see if you fit the requirements for our Warranty Policy. Please review our warranty policy before contacting us.
BRG stands behind the products we produce. If there is a issue with the way the item was made from the Manufacture, the filling outlines the policy. Some items have a different warranty period, and will note the length. Except as otherwise set forth herein, BRG warrants its products for the following:
Complete Bikes have a 90 day warranty for all parts. Cranks with pedal inserts have a 90 day warranty policy. Tubes have a warranty for MFG defect from 1st airing up only. Anodized or Painted parts do not have a warranty from color change, fade… This is due to reasons out of our control.
Products to be free from defects in materials or workmanship for a period of one year (12 months) following the original purchase from an BRG dealer (does not include 3rd party sales such as eBay, craigslist… or any second-hand purchase, giveaway etc). The BRG warranty is only available through our network of authorized distributors and their qualifying dealers.
The BRG warranty applies to only the original owner and is not transferable. You must submit your original proof of purchase receipt from the dealer, no exceptions.
Any warranty claim must be made through the dealer where the item was purchased. Original receipt is required to confirm date of purchase and that it was from an authorized dealer.
If you must send the item back to BRG, the cost of return shipping to the dealer or BRG is not covered, and is the responsbility of the sender. BRG will cover shipping costs of the replacement item to you or the dealer, if it meets the warranty requirements to be replaced.
BRG is not responsible for any labor charges for replacement or repairs for the warranty process.
BRG makes no other warranties, guaranties, or representations of any type (express or implied), and all warranties (including any implied warranties of reasonable care, merchantability, or fitness for a particular purpose) are hereby disclaimed.
BRG is excited to offer some of the best Carbon Fiber frames and parts in BMX, But Carbon fiber is used for race specific applications only and needs to be cared to and treated differently than other materials. Never clamp a bike rack, bike stand, or any type of clamp to any carbon fiber part. The outer layer of carbon can easily be damaged with a hit, dropping your bike on a sharp hard surface, or during a violent crash. You should inspect your product anytime it may seem to have made contact with anything.
Carbon fiber parts are covered under warranty to be free from defects in materials or workmanship for a period of 12 months from the date of purchase and applies only to the original owner (See Limitations of Warranty and Crash Replacement Policy). Carbon fiber frames are covered under warranty to be free from defects in materials or workmanship for a period of 6 months from the date of purchase and applies only to the original owner.
Carbon fiber products are designed to be lightweight and pass stringent EN standards, but they may not be suitable for all rider sizes and riding styles.
If you crash, drop your bike, or your bike has been involved in a heavy impact any carbon fiber frame or parts should be inspected by a professional bicycle mechanic.
Carbon fiber is unlike metal, it will break rather than bend, twist or deform. A damaged carbon fiber part can break at any time and should never be ridden on.
Crash/impact damage or lack of proper care is NOT covered under warranty.
Carbon fiber products should ONLY be installed by a trained professional bicycle mechanic.
Check your carbon fiber frame or parts regularly to ensure there are no surface imperfections. Damaged carbon fiber can fail suddenly and without warning, causing serious injury or death.
Carbon fiber can conceal damage from an impact or crash. If you suspect that your carbon fiber part has been crashed or impacted, stop riding immediately and have a professional bicycle mechanic inspect the part.
BMX carbon Frames are for BMX racing ONLY and are not for dirt jumping or any other use that is not for their intended purpose.
Carbon fiber products should not be cleaned with harsh chemicals; use only soapy water.
This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, natural fading of colors/materials over time and/or exposure, failure to perform regular maintenance and service according to BRG recommendations, and/or riding or installation in conditions or applications other than recommended. Complete bikes must follow serve manual and have all documentation of having the bike serviced at the suggested times.
Wear and tear parts are identified as including but not limited to: Stripped threads or bolts, Bearing seals, Bushings, Rubber parts, Brake pads, Chains, Sprockets, Cassettes, Brake cables (inner and outer), Grips, Braking surfaces, Bearings, Bearing races, Pawls, Spokes, Free hubs, Corrosion, Velcro fasteners, Painted finishes, Decals.
This warranty does not apply to products that have been incorrectly installed and/or adjusted/maintained or not installed by authorized bike shop.
Items that have been warrantied previously will only be covered with a 30 day manufacturer defect warranty, and not the full warranty. These items may not be warrantied a second time, and will be treated on a case by case basis.
Our warranty does not apply to items that have been intentionally or maliciously broken in an attempt to qualify for warranty coverage.
This warranty does not apply when the product has been modified from its original design, including, but not limited to any attempt to open or repair a product. Modifications from the products original condition include painting, polishing, drilling, lightening, chroming or re-anodizing.
This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.
A discounted loyalty replacement can be offered in cases where the warranty does not apply
This warranty shall not cover damages caused by the use or failure of parts of different manufacturers.
This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/or authorized by BRG
All products are used at the owner’s own risk. BRG products have been engineered and manufactured using the best materials and workmanship available and are intended to be used by experienced bicycle riders. Lack of skill causing a crash is not covered by our warranty.
Our products are to be installed or assembled by an experienced bicycle mechanic and used only in the manner intended by the bicycle manufacturer.
Do not use a BRG product if you believe it to be defective or damaged. The purchaser or user assumes all risks associated with the use of this product.
For USA residents, please contact the dealer where you purchased the item from, or BRG by email about your warranty issue before returning it. Be ready to supply the following information – Summary of purchase, with copy of original receipt, completion of a claim form, images/pictures of the product are required before an RA number is issued. Upon receipt of this information, a decision can be made if the product is required back for inspection. Failure to provide the required information will delay the processing of the claim.
For non-US residents, please contact the BRG distributor in the country which you purchased the product. International distributors can be found on our website under distributor list.
When returning a product, it must be returned as it was originally purchased, with no parts removed or retained.
Once the warranty return has been confirmed with BRG, you must send the product back to BRG quoting the RA number issued to you.
After BRG examines the product and determines it is defective or faulty, your product will be replaced. Warrantied products are subject to repair, availability or alternative products deemed more suitable by BRG. Exact color and model is not guaranteed. If you have an outdated model or version of a product, that still fits into the warranty period, you will be responsible for the difference in price of the product.
Our warranty statement gives you, the customer, specific legal rights. The customer may also have other rights which vary from state to state in the USA, and from country to country elsewhere in the world.
To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer. For example, some states in the United States of America, as well as some governments outside of the United States (including provinces in Canada) may:
Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer (e.g. United Kingdom). Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations.
For Australian customers: To make a warranty claim please contact the retailer from whom you purchased your BRG product. For valid claims BRG will, at its option, either repair or replace your BRG product. Any expenses incurred in making the warranty claim are your responsibility. The benefits given by this warranty are additional to other rights and remedies that you may have under laws relating to our products. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our Loyalty Replacement Policy covers you for those unexpected moments that are not covered for manufacturer’s defects or workmanship. If you have a BRG product that is damaged as a result of a crash, race incidents, impact, non-compliance with manufacturer’s specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design, we can offer a replacement part at a discounted replacement price to the original owner. Applies to the original owner only and is not transferable. You must retain your original proof of purchase. Does not apply to items that have been intentionally or maliciously damaged in an attempt to qualify for the loyalty replacement. Items that have been previously replaced under the crash replacement policy may not be covered a second time for the same replacement reason, and will be treated on a case by case basis.
To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall BRG or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages.
Always wear a helmet and wear the appropriate safety wear for the conditions that you ride in. Prior to riding, always give your bicycle a safety inspection, check for loose, damaged or missing components and fasteners, check for strange noises, flat tires etc. Don’t ride past your abilities.